FAQ’s & Policies
FAQ’s & Policies
Schedule An Appointment
Cancellation Policy
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to book any appointment. All credit cards are stored on an encrypted server for our mutual protection. In the event we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card
- Notification given at least 24 hours prior to your appointment will receive no charges.
- Notification given same day to your appointment will result in a 50% charge of service booked.
- Missing your appointment will result in a 100% charge of the reserved service amount.
- All Cancellations must be before 24 hours and must be by phone call, text or last resort email to Maria@Koukla.com
Returns/Exchanges
All service sales and gift card sales are final.
NO REFUNDS
Halocouture Extensions Policy
Due to Human Hair industry standards, the HALO® Extension is a Final Sale product with no refunds or returns.
Membership Info
- Membership blowouts are non-transferable and can only be used by the member.
- No cash refunds or gifts cards will be issued for unused services.
- Memberships expire 30 days from first use.
- Membership blowouts do not roll over to the next month.
Refer A Friend
We believe that a referral is the best compliment that you could give us. When any new client comes in for a first appointment and says you referred them, we will credit your salon account for 20% off of your next service booked.
FAQ
It is important that you arrive on time. Pleased be advised that if you are more than 10 minutes late, your appointment may be cancelled and our same day cancellation fee will apply, which is 50% the cost of the service.
If you are running late, please call the salon and let us know. Should you arrive beyond 10 minutes, you may have to forfeit your appointment completely and will be charged 100% the cost of the service scheduled.
We are located at 4885 West Chester Pike, Newtown Square PA 19073.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to book any appointment. All credit cards are stored on an encrypted server for our mutual protection. In the event we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
- Notification given at least 24 hours prior to your appointment will receive no charges.
- Notification given less than 12 hours prior to appointment will result in a flat rate charge of $15.
- Missing your appointment will result in a 50% charge of the reserved service amount.
In the event you are not happy with our service, please contact us within 3 days of your service. We will schedule an appointment, at no cost to you, to correct any problems that you had with your original service. This is most corrected by a toner. Anything more changing your look will cost an additional and charges may apply. We request that, whenever possible, your original service provider be allowed to perform your corrective service. We regret that, in general, we are not able to offer refunds for services rendered. Please note that all re-do services must be scheduled and approved by Maria and must be scheduled no later than 7 days from the date of the original service. You may reach the owner by email at Maria@Koukla.com
Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. Refunds will be issues in Koukla Credit only. Koukla Credit may be used for any other product or service in the salon. All service sales and gift card sales are final.
Due to Human Hair industry standards, the HALO® Extension is a Final Sale product with no refunds or returns.
All hair extensions are non refundable
NO REFUNDS
